Delivery & Cancellation Policy
1. Delivery Policy
Delivery within Pakistan:
- All orders within Pakistan are routed through Call Courier.
- Upon placing an order, you will receive a verification call or SMS to confirm your order.
- If you fail to verify your order, it will be automatically cancelled after 3 days (only applicable for Cash on Delivery orders).
- Once verified, your order will be dispatched within 1–2 working days, and a tracking ID will be provided.
- Delivery typically takes 4–5 working days after dispatch.
2. Cancellation Policy
- You may cancel your order at any time before it has been processed.
- Once the product has been shipped, you will receive tracking details, and our Exchange Policy will apply.
- Du Jour reserves the right to cancel any order for the following common reasons:
- The item is out of stock.
- Pricing errors or declined credit card payment by the issuing financial institution.