1. Do I need to have an account to shop with you?

You can shop from our online store without creating an account. However, creating an account makes checkout and tracking orders much easier.

2. How do I create an account?

Click on ‘Create an Account’ on our homepage, and fill in your personal details to register.

3. How can I change my shipping address?

Log into your account and update the shipping address under ‘My Account’. For confirmed orders, contact customer service before it's dispatched.

4. What if I forget my password?

Click ‘Forgot Your Password’ on the login page and follow the email instructions to reset it.

1. How do I place an order?

• Add products to your cart
• Proceed to checkout and choose a payment method
• Receive a sales invoice via email/SMS
• Confirm via call, then wait for delivery

2. How long will my order take to arrive?

Domestic orders: 3–4 days. International: 7–8 days. You’ll receive a tracking ID upon dispatch.

3. Can I cancel my order?

You can cancel during the verification call, but not after checkout. Please read our Exchange Policy.

4. Do you take phone or WhatsApp orders?

Yes! Contact us at 0300-4000274 with the product details.

5. What if I don’t receive a sales invoice?

If you don’t receive one within an hour, your order may not have gone through. Please retry or contact us.

6. How will I know the status of my order?

Contact customer support at 0300-4000274.

7. What is the difference between order ID and tracking ID?

Order ID: issued at checkout. Tracking ID: issued when dispatched to track delivery status.

Track here

8. How many delivery attempts will be made?

Two. If you miss both, your order is canceled automatically.

9. Can I add more items to my order?

No, but you can place a new order or edit the existing one before dispatch by contacting support.

10. Does adding to cart reserve the item?

No. The item is reserved only once payment is completed.

11. Wishlist vs. Add to Cart?

Wishlist = save for later. Cart = ready to buy now.

1. What payment options are available?

• Cash on Delivery (domestic only)
• Online Payment

2. What if my payment fails?

Contact our support team. The order will only be processed after payment is received.

3. What is Cash on Delivery?

You pay in cash at the time of delivery and receive a receipt with your order.

4. Is COD available internationally?

No, COD is only available for domestic orders.

5. Can I get a refund?

No. We follow a strict ‘No Refund’ policy. Please read our Exchange Policy.

1. Are prices inclusive of delivery charges?

No. Delivery/shipping charges are applied at checkout.

1. Is it safe to pay by card?

Yes. All payments are encrypted and secure. Only authorized personnel can access sensitive info.

2. Is my personal information safe?

Yes. We follow strict privacy practices. Please read our Privacy Policy.